Note! The information below only applies if you are using Microsoft 365/Exchange Online!
On-premises Exchange, Google Workspace and IBM Domino are not affected.
Table of contents
- I'm using the Evoko Room Manager - what do I do now?
Microsoft is retiring support for Basic Authentication
In March 2018, Microsoft announced that starting October 13, 2020, Exchange Online will no longer support basic authentication for a number of protocols, including EWS. EWS is used by some Evoko products to connect to Exchange booking system backends.
Since then, the retirement date for basic authentication over EWS has been moved several times. On September 24th, 2021, Microsoft announced that on September 1st, 2022, basic authentication will be permanently disabled for all tenants regardless of usage, with no option to opt-out.
What the September 2021 statement also says is that starting early 2022, Microsoft will temporarily disable basic authentication for random Microsoft 365 tenants for 24-48 hours.
Please see the September 2021 update from Microsoft here: Basic Authentication and Exchange Online – September 2021 Update - Microsoft Tech Community.
This change will affect some Evoko products that can use basic authentication with EWS.
Which Evoko products might be affected by this, and how?
🟩 The Evoko Naso, our cloud-based room booking system introduced in 2020 is neither using basic authentication nor EWS, so it is not at all affected by this change. Read more about the Evoko Naso on our website.
🟨 The Evoko Liso, introduced in 2016, uses EWS, but is compatible with modern authentication (oAuth) since Evoko Home version 2.2, and since version 2.3 it is compatible with the current oAuth enrollment process. This means that if you are using the Liso with Evoko Home v2.3 or newer and you are currently using basic authentication, all you have to do is to follow the instructions in the Change from basic to modern authentication in Evoko Home support document. If you are on an older version of Evoko Home, you can find update instructions here or submit a support request and we will gladly assist with getting your system up-to-date. Read more about the Evoko Liso on our website.
🟥 The Evoko Room Manager (ERM1001), introduced in 2009, uses basic authentication over EWS to connect to Exchange Online. Unfortunately, because of hardware limitations, the Room Manager as a standalone product will never be able to use modern authentication (oAuth). Please continue reading below.
I'm using the Evoko Room Manager - what do I do now?
Talk to your Evoko sales person about replacing your Room Managers with the more modern Evoko Liso system, which is a modern all-in-one room booking system with smartphone app support and on-premise data storage, or our latest cloud-based product, the Evoko Naso, which also supports desk booking, visitor management, catering and has built-in contact tracing functionality.