This support document explains the differences between different accounts and account types used by the Evoko Liso system.
A common misunderstanding when it comes to accounts is that the booking system service account and the Evoko Home admin account are the same account. They are not, even though they have the same username/email address. The credentials for logging into Evoko Home will be different from the service account credentials.
In other words:
Evoko Home and your booking system are using separate user databases.
For more information, please continue reading.
Accounts residing in the booking system
These accounts are created, maintained and edited in the booking system admin interface, e.g. Office 365 admin portal or Google Admin. They need to be created in the booking system first, then entered into the Evoko Home settings so Evoko Home can connect to the booking system. For instructions on how to do this, please see the Booking System Preparation chapter for your booking system.
Used by Evoko Home to connect to the booking system. All communication between Evoko Home and the booking system is done over this account. If the service account password is changed or expired in the booking system, or if the Service account is locked or has had its mailbox or license removed, Evoko Home will not function properly until the issue is fixed. If the service account password is reset in the booking system, it also needs to be updated in the Evoko Home global settings. Please note that changing the service account password in the booking system does not affect the Evoko Home login password.
Used by Evoko Home when connecting to Google G Suite only. The Admin account needs to be a super admin account and be subscribed to the resource calendars. Similar to, but different from the service account - both are required when using Google G Suite.
Important! If Evoko Home is not able to access the booking system it will not be possible to reset Evoko Home account passwords, since Evoko Home sends the reset password email via the booking system. Attempting to reset the Evoko Home global admin account password while Evoko Home is disconnected from the booking system will effectively lock that account. If you are in this situation, please submit a support ticket request and we will do our best to help.
Accounts residing in Evoko Home
The global admin can administer and configure the entire Evoko Home and Liso environment. The first global admin account is usually created during initial configuration of Evoko Home, sharing the username (email address) with the service account.
Please note! Evoko Home has its own user database and user credentials can be different from those in the booking system, even if they share the user name. This means that when you change the service account password in the booking system, the Evoko Home global admin account credentials do not change.
We recommend having more than one global admin account in Evoko Home to avoid being accidentally locked out.
An admin account in Evoko Home that can be limited to administer a subset of rooms.
The normal user account in Evoko Home. Does not have a password, thus cannot log on to Evoko Home. Used only to identify and authorize users when creating, modifying or deleting meetings directly on the Liso screen.
If Evoko Booking is used, the User type accounts will be redirected to the Evoko Bookings web interface when trying to access Evoko Home.
A user that can view and export statistics data in Evoko Home.
PINs and Passwords
A note on PINs vs Passwords
Passwords are used to log on to Evoko Home or Evoko Booking. The PIN is only used for identification/verification on the Liso. PINs cannot be used to log on to Evoko Home or Evoko Booking.