What to check when you get the “Whoops that didn’t work” error message when checking in on the Naso panel?

Some users have reported that they get an error message on the panel when attempting to check in.  The error message you may see is "Whoops that didn't work."

This troubleshooting guide will help narrow down where the problem may be.  We recommend starting at Number 1 and working your way down the list.

1. Check that the Room Resource Email is listed in the Organization User List.
   1. This can be found by navigating to https://naso.evoko.se/admin
   2. Click on the Users section on the left hand side.
   3. Verify the Room Resource Email address for the Room you are getting the error is listed here.
      
      1. If you do not see the room in this list then you should check that the domain of the Room Resource matches the Admin Account domain that was originally registered.
2. Check that your service account (evoko.naso@customerdomain.com) is in the Organization List and is member of the Company Admin and User groups.
   1. If It is not listed in these groups then you will need to add the accounts to the EvokoNasoCompanyWebAdmin and EvokoNasoUserGroup in Azure Active Directory.
3. Perform manual sync of user list by pressing Sync User button in the Organizations User List.
   1. This can be found in the top right corner of the page.
4. Perform a factory reset of the Evoko Naso Panel
   1. The link for this process can be found here.
5. Re-add the room to the Naso Environment.
   1. Delete the Room through the Naso Admin Portal
   2. Wait 15 minutes for replication across systems.
   3. Force sync the User List if the room is still showing in the list.
   4. Wait 15 minutes for sync to finish.
   5. Re-add the Room to the Naso System
   6. Wait 15 minutes for replication
6. Claim panel and test.