There are couple of things to check if you are running into problems when attempting to claim the Naso Panel. This guide will walk you through some the things you can check prior to opening a ticket with our support team. Checking these issues will likely find the culprit as to why you can not claim the panel properly. We recommend starting with Number 1 and working your way down the list.
- The Naso hits 5 endpoints that the device will need to be able to reach on the network. Check to make sure all 5 of these can be accessed by the Naso device:
- Check to make sure the Room Resource Email Address is listed in your Organization User List.
- Navigate to https://naso.evoko.se/admin and log in with your Naso Admin Account.
- Navigate to the Users Tab on the left hand side.
- Verify in this list you can see the Room Resource Email Address.
- If you do not see your Room Resource Email then you need to verify if the Room Email Address domain matches the Admin email domain when the organization is configured. For example @evoko.se and @evoko.com are the same company - but if both domains are not registered then the permissions for each domain have not been accepted.
- Check to make sure that the service account (evoko.naso@customerdomain.com) is showing in the same User List.
- Check the available licenses to confirm a new room is allowed. Licenses can be found under the License Section in the Naso Admin Page. Sometimes a license can be expired and you do not realize.
- Check to make sure the Room Email Address you have added to Naso Admin Portal has been created as a Resource Account and Not a User Account Azure Active Directory.
- Perform a manual sync of the user list by pressing Sync User button in the User List.
- This is located in the top right hand corner.
- Delete and re-add the room to the Naso Organization.
- Perform a Factory Reset of the Naso Panel.
- Try to claim a known working Room/Panel combination.